What is Travelhorse?
Travelhorse is a new logistics start-up in Singapore that serves home based merchants.
Our vision is to provide reliable and affordable last mile logistics solutions for home based businesses.
What kind of deliveries does Travelhorse do?
Travelhorse specialises in F&B deliveries that includes ice cream, desserts, cakes, brownies, cookies, etc.
- How do I start using Travelhorse?
How do I inform Travelhorse of a delivery
Travelhorse has a simple web app that can receive the orders input and inform you of the delivery success by the driver assigned posting a picture proof of delivery.
You can make a booking after you register on our system.
What is the lead time to inform Travelhorse of a
The lead time required is at least 18 hours.
For example, if your pickup times is 11am on Friday, do inform us by 5pm on Thursday.
When do Travelhorse do deliveries?
Every day, round the clock, including Public Holidays.
What is the last cut off timing for last
The last delivery made by Travelhorse is at 11pm, or before a customer turns in.
When will the deliveries completed?
Travelhorse does same-day deliveries.
What is the limit to the number of parcels per
There is no limit to the number of parcels per delivery.
What is the limit to the number of deliveries in
There is no limit to the number of deliveries in a day.
Do all the deliveries have to be given to driver
in a single collection/pickup timing?
We will inform you, the merchant, of the assigned driver for each specific order.
What if I have a special request or an
note for an order?
With Travelhorse, you will be able to add special requests or notes when filling up a request.
Simply fill them in under the "notes" section on our system.
How are deliveries charged?
A quotation will be created by Travelhorse based on the distance and area of pickup and delivery location.
Is there a possibility of long term/subscription
Travelhorse is always open to build a long-term partnership with merchants and business owners. For enquiry on long term partnerships, email firstname.lastname@example.org
- What if I have a problem with my order?
Who does the deliveries?
Our team is made up of internal drivers and a pool of dedicated freelance drivers.
Do I need to tip the courier?
You do not need to tip the courier.
Do you provide in-house fleet services?
Yes, we do provide in-house fleet services.
Please contact email@example.com
- For other questions